Position Summary:
We are seeking a highly organized, detail-oriented, and proactive Front Desk Supervisor to join our team. This position will report directly to the Regional Director while supporting managers in a collaborative, non-supervisory role. The Front Desk Supervisor will support four locations to ensure smooth operations across the front desk. The Front Desk Supervisor will play a pivotal role in patient interactions, including overseeing claim submission, follow-up, scheduling, collections, and supporting the treatment planning process, including orthodontics. This is a cross-functional position, designed to help elevate patient experience and operational efficiency.
Key Responsibilities:
- Claim Submission & Follow-Up:
- Assist in the accurate submission of insurance claims for all locations.
- Follow up on unpaid claims and resolve any discrepancies in a timely manner.
- Collaborate with the managers to ensure claims are properly tracked and documented.
- Ensure all claims are submitted according to insurance guidelines and procedures.
- Scheduling & Patient Coordination:
- Supervise and assist with the daily scheduling of appointments across multiple locations, ensuring optimal patient flow.
- Coordinate with patients and staff to resolve scheduling conflicts or issues.
- Oversee the booking of patient appointments for treatments, consultations, and follow-ups.
- Help train and mentor front desk staff in efficient scheduling practices.
- Monitor outstanding patient balances and ensure timely collections.
- Work with the regional team and managers to resolve billing issues and discrepancies.
- Assist patients in understanding their insurance coverage, deductibles, and payment responsibilities.
- Ensure that all financial transactions are documented accurately and in accordance with company policies.
- Cross-Training in Treatment Planning (Including Hospital Cases & Orthodontics):
- Gain knowledge and proficiency in treatment planning procedures, including orthodontics and cases performed under anesthesia at a local hospital.
- Assist in reviewing patient treatment plans, ensuring correct details are entered into the system.
- Provide administrative support to the treatment planning team, helping with communication and scheduling of treatment appointments.
- Work closely with the orthodontic team to ensure the efficient handling of orthodontic patient workflows.
- Team Leadership & Support:
- Lead and mentor the front desk team across all locations, ensuring consistent and high-quality service delivery.
- Assist managers in training new front desk staff, ensuring all team members adhere to company policies and procedures.
- Act as a resource for resolving any front desk-related concerns or challenges.
- Foster a positive, collaborative environment between the front desk staff and other departments.
- General Administrative Duties:
- Maintain accurate and up-to-date patient records.
- Assist with reporting and data entry as needed.
- Handle patient inquiries, complaints, and concerns in a professional manner.
- Provide ongoing feedback to the Regional Director about operations and potential areas for improvement.
Pay approximately around $50,000 per year
