Patient Service Advocate – Outbound Team

US-PA-New Castle
3 weeks ago
Job ID
# of Openings
Patient Service Center


The Patient Service Center is currently looking for candidates for our Outbound Patient Service team!


In this fast paced and goal oriented environment a Patient Service Representative is the liaison between our clinics and their current potential patient base. A successful candidate will rely on their strong sales and customer service background to overcome concerns and objections to successfully schedule existing patients for appointments, all while keeping a premier patient experience at the core of everything they do! As our company grows The Patient Service Center evolves and adapts – so a positive and flexible attitude are key to thriving as a Patient Service Representative – Outbound.



  • Call Existing Patients to schedule appointments where the names and numbers are provided
  • Reviewing patient chart to determine next due treatment, cleanings, and update charts
  • Identify trends and provide feedback
  • Provide empathy to patient concerns and feedback regarding their last visit
  • Maintain daily metrics and KPIs and work to improve them
  • Identifying patient needs, clarifying information, researching issues and providing solutions and/or alternatives
  • Manage inbound calls for scheduling patients
  • Able to accept feedback regarding areas of opportunity as well as recognize their own strengths
  • Able to connect, communicate and assist the general public
  • Follow communication “call flows” when handling different issues, calls and concerns
  • Collect all pertinent personal, insurance, and clinical information from all patients
  • Manage multiple computer systems and programs with ease and efficiency


  • Previous sales and customer service experience
  • Previous outbound sales experience preferred
  • Experience overcoming customer objections effectively by listening to concerns and providing creative options and solutions to questions or concerns
  • Experience recognizing opportunity to suggestively sell additional services, explaining new features, service, etc.
  • Have strong verbal and written communication skills – is well versed and able to communicate effectively with different personality types
  • Have strong computer skills, and the ability to use multiple computer programs, websites and a phone system all at once while still providing a premier patient experience
  • Experience with being accountable for, meeting and exceeding key performance indicators
  • Ability to multi-task, set priorities and manage time effectively
  • Ability to enhances organization reputation by accepting ownership for accomplishing new and different requests
  • Flexible and adaptable to change 




  • Competitive Base Rate Pay + Competitive Bi-Weekly Bonus
  • Health, Dental, and Vision coverage
  • Full Time Associates Enjoy Up to 3 weeks Paid Time Off
  • 7 Paid Holidays
  • Short and Long Term Disability
  • Life Insurance
  • 401k


North American Dental Group is an Equal Opportunity Employer 


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