Billing Supervisor

US-PA-New Castle
2 weeks ago
Job ID
2017-2298
# of Openings
1
Category
Revenue Cycle

Overview

We are seeking a Billing Supervisor who will be responsible for leading a team of Patient Billing Representatives in the delivery of outstanding service to our patients. This position will provide training, coaching and development to team members and assist in the development and execution of call center strategies to improve patient satisfaction and operational excellence in direct support of field offices.

Responsibilities

  • Actively support the company’s culture and business mission by always putting the organization’s people and its customers first.
  • Responsible for direct supervision and leadership of a team of Patient Billing Representatives, including coaching, counseling and corrective actions.
  • Maintain and improve call center operations by monitoring real time departmental performance.
  • Complete and analyze call center operational performance reports.
  • Improve quality assurance through call monitoring and coaching, and preparing and administering individual. development plans for each team member.
  • Create and facilitate new hire and ongoing training for representatives.
  • Respond to patient inquires quickly, professionally and accurately.
  • Improve employee engagement and proactively identify opportunities to enhance the employee experience.
  • Take ownership of any unresolved patient questions/concerns and work towards solutions with field offices in a timely manner.
  • Complete annual performance appraisals for each representative.
  • Assist with incoming calls on a regular basis.
  • Assisting in the recruiting process.
  • Participate in terminations and discipline/correction documentation.

Qualifications

  • High school diploma or GED. College degree preferred
  • Minimum two (2) years of supervisory and customer service experience
  • Experience with dental or medical scheduling preferred
  • Experience in a high volume, fast paced call center experience a plus
  • Flexibility in work schedule – available evenings and weekends
  • Minimum two (2) years’ experience effectively leading change and implementing process improvement
  • Experience with M/S office products including Word, Excel, Outlook

 

Benefits

  • Competitive Salary
  • Health, Dental, and Vision coverage
  • Full Time Associates Enjoy Up to 3 weeks Paid Time Off
  • 7 Paid Holidays
  • Short and Long Term Disability
  • Life Insurance
  • 401k

 

North American Dental Group is an Equal Opportunity Employer

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