IT Service Desk I

US-PA-New Castle
2 months ago(11/28/2017 10:49 AM)
Job ID
2017-2325
# of Openings
3
Category
Information Technology

Overview

We are seeking candidates for our IT Service Desk position who are dedicated to supporting our Resource Center and dental offices to provide industry leading patient care. As a growing organization, our commitment to the development of our teams provides opportunities for a rewarding career path. Every member of our team takes a patient centric approach to achieve our mission: "Enthusiastic and Compassionate People Providing an Outstanding Experience to Every Patient Because We Care."

 

This is an entry level IT position. Those with attention to detail and willingness to grow will flourish in this environment.


Responsibilities

  • Coordinate and perform hands-on fixes at the desktop level including installing software and hardware, implementing file backups, and configuring systems
  • First line helpdesk to troubleshoot and resolve remotely issues related to software and hardware in a Windows environment
  • Perform post-resolution follow up to help requests
  • Implements and maintains operational documentation and procedures
  • Issues the daily operations status report and project status reports as required
  • Complete technical and special projects as assigned

Qualifications

  • Associate's or Bachelor's degree from an accredited college or university
  • 1-2 years’ experience in a healthcare environment preferred
  • Experience with network troubleshooting is a must
  • Knowledge of and Microsoft Office 365 as well as the ability to learn new programs as necessary
  • A+, Network +, Microsoft certifications preferred
  • Ability and desire to work in a fast-paced environment both independently and with others
  • Excellent interpersonal and organizational skills establishing positive relationships

 

Benefits 

  • Competitive Salary
  • Health, Dental, and Vision coverage
  • Full Time Associates Enjoy Up to 3 weeks Paid Time Off
  • 7 Paid Holidays
  • Short and Long Term Disability
  • Life Insurance
  • 401k

 

North American Dental Group is an Equal Opportunity Employer.

#ZR

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