• IT Service Desk II

    Job Locations US-PA-New Castle
    Posted Date 1 week ago(1 week ago)
    Job ID
    # of Openings
    Information Technology
  • Overview

    We are seeking candidates for our IT Service Desk position who are dedicated to supporting our Resource Center and dental offices to provide industry leading patient care. As a growing organization, our commitment to the development of our teams provides opportunities for a rewarding career path. 


    This is an entry level IT position. Those with attention to detail and willingness to grow will flourish in this environment.



    • Coordinate and perform hands-on fixes at the desktop level including installing software and hardware, implementing file backups, and configuring systems

    • First line helpdesk to troubleshoot and resolve remotely issues related to software and hardware in a Windows environment

    • Perform post-resolution follow up to help requests

    • Implements and maintains operational documentation and procedures

    • Issues the daily operations status report and project status reports as required

    • Complete technical and special projects as assigned


    • Associate's or Bachelor's degree from an accredited college or university

    • 1-2 years’ experience in a healthcare environment preferred

    • Experience with network troubleshooting is a must

    • Knowledge of and Microsoft Office 365 as well as the ability to learn new programs as necessary

    • A+, Network +, Microsoft certifications preferred

    • Ability and desire to work in a fast-paced environment both independently and with others

    • Excellent interpersonal and organizational skills establishing positive relationships



    • Competitive Salary

    • Health, Dental, and Vision coverage

    • Full Time Associates Enjoy Up to 3 weeks Paid Time Off

    • 7 Paid Holidays

    • Short and Long Term Disability

    • Life Insurance

    • 401k


    North American Dental Group is an Equal Opportunity Employer.



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