• Patient Service Rep

    Job Locations US-PA-New Castle
    Posted Date 1 month ago(1 month ago)
    Job ID
    # of Openings
    Patient Service Center
  • Overview

    The Patient Service Center takes a high volume of inbound patient calls for over 70 offices across 6 different regions – and growing!


    In this fast paced and goal oriented environment a Patient Service Representative is the liaison between our clinics and their current potential patient base. A successful candidate will rely on their strong sales and customer service background to overcome concerns and objections to successfully schedule new patients for appointments, all while keeping a premier patient experience at the core of everything they do! As our company grows The Patient Service Center evolves and adapts – so a positive and flexible attitude are key to thriving as a Patient Service Representative.


    • Identifying patient needs, clarifying information, researching issues and providing solutions and/or alternatives
    • Manage a large amount of inbound calls efficiently and effectively
    • Able to accept feedback regarding areas of opportunity as well as recognize their own strengths
    • Able to connect, communicate and assist the general public
    • Follow communication “call flows” when handling different issues, calls and concerns
    • Collect all pertinent personal, insurance, and clinical information from all patients
    • Manage multiple computer systems and programs with ease


    • Previous sales and customer service experience
    • Experience recognizing opportunity to suggestively sell additional services, explaining new features, service, etc.
    • Have strong verbal and written communication skills – is well versed and able to communicate effectively with different personality types
    • Have strong computer skills, and the ability to use multiple computer programs, websites and a phone system all at once while still providing a premier patient experience
    • Experience with being accountable for, meeting and exceeding key performance indicators
    • Ability to multi-task, set priorities and manage time effectively
    • Ability to enhances organization reputation by accepting ownership for accomplishing new and different requests
    • Flexible and adaptable to change 



    • Competitive Salary
    • Health, Dental, and Vision coverage
    • Full Time Associates Enjoy Up to 3 weeks Paid Time Off
    • 7 Paid Holidays
    • Short and Long Term Disability
    • Life Insurance
    • 401k

    North American Dental Group is an Equal Opportunity Employer 



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