• Assistant Office Manager Hourly

    Job Locations US-IN-Lebanon
    Posted Date 1 month ago(10/19/2018 1:15 PM)
    Job ID
    2018-3238
    # of Openings
    1
    Category
    Assistant Office Manager
  • Overview

    Position is responsible for administrative duties in a dental practice such as: greeting patients, checking in/out patients, answering phones, insurance verifications, and posting of insurance payments to patient accounts. Serves as backup to the office manager by conducting meetings and completing financial reporting when needed.

    Responsibilities

    • Assist the Office Manager in standardizing procedures to improve efficiencies within the dental practice.
    • Completes administrative tasks under the direction of the Office Manager such as financial report review, bank deposits, account receivable reporting.
    • Assist with patient chart audits by reviewing charts to ensure all information is documented properly and procedures match the treatment plan.
    • Perform general business office functions that may include some or all of the following: charge/post payments; insurance verification and eligibility; insurance pre-authorization/pre-certifications; counsel patients and families on insurance and payment issues.
    • Coordinate communication between patients, family members, and dental team members for patient care and scheduling purposes.
    • Follows OSHA regulations and safety requirements to include compliance with HIPAA guidelines, CPR, X-rays, and other required certifications and registrations.
    • Maintain the cleanliness of the dental practice both in and outside the dental practice.
    • Participate in marketing events to promote new patient growth and the practice.
    • Expected to work all scheduled work days, during scheduled hours and report to work on time.
    • Other special projects or responsibilities as assigned.

     

     

    Qualifications

    • 3+ years’ experience working in a dental practice.
    • Previous insurance, customer service or dental/orthodontia experience preferred.
    • Proficiency with dental software is required.
    • Experience with M/S office products including Word, Excel, Outlook.

     

    Skills, Knowledge and Abilities (SKAs)

    • Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
    • Interpersonal Skills—the individual maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things.
    • Oral communication—the individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetings.
    • Written Communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
    • Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
    • Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
    • Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
    • Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
    • Safety and security—the individual actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.

     

    Education/Training

    • High School diploma or equivalent

     

    Physical/Environmental

    • Sitting and bending for long periods of time.

     

    • Position requires frequent talking, hearing, and vision with moderate standing, walking and reaching.
    • Extensive computer usage. Job position responsibilities are generally performed in a business office environment with computers, printers and phones.
    • Availability to travel.

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