• Regional Director of Operations

    Job Locations US-OH-Cleveland
    Posted Date 3 months ago(11/5/2018 12:05 PM)
    Job ID
    # of Openings
  • Overview


    Oversees the daily administrative operations of the dental offices within a region, including providing leadership and guidance on a variety of areas such as: employee relations, patient relations, and achieving administrative operational goals. Responsible for office profit & loss by partnering to manage patient scheduling, staff productivity, collections and receivables, and controlling operations expenses.  Administrative tasks such as financial report review, revenue posting, and staff payroll are a part of the operational responsibilities.



    Essential Duties

    • Manage the day-to-day operations of an assigned geographic area of multiple dental practices.
    • Provide leadership and guidance to office teams ensuring excellence in patient service, operational and financial results.
    • Build strong and productive partnerships with dentists and office teams.
    • Make effective decisions based on data analysis, organizational observations, and cost controls.
    • Takes ownership by leading by example and being a positive role model through presence and demeanor.
    • Manage office profit and loss, and achieving budgeted expectations through access to care initiatives, managing controllable expenses, and leading teams to provide stellar service.
    • Create a positive, ethical, and respectful work environment by promoting the company culture through its mission, vision, and Core Values.
    • Recruit, hire, develop, and retain high performance teams through training/education, coaching, expectation setting and accountability.
    • Ensure effective execution of operational standards, including compliance with established company policies, procedures, OSHA, and government regulations.
    • Identify opportunities within the region and creates improvement action plans to address gaps through people, performance, and process improvements.
    • Ensure consistent communication of all challenges and needs to COO and/or executive team.
    • Work collaboratively with organizational departments.
    • Expected to work all scheduled work days, during scheduled hours and report to work on time.
    • Other special projects or responsibilities as assigned.



    • Minimum of five (5) years’ multi-unit experience in retail, healthcare, service or dental industries, or other fast-paced, highly interactive customer service environment.
    • Proficient in MS Office Suite.
    • Must be able to travel daily and use personal automobile in the assigned region. Limited overnight travel required.

    Skills, Knowledge and Abilities (SKAs)

    • Administration and Management — the individual identifies business and management principles involved in strategic planning, resource allocation, and coordination of people and resources.
    • Problem solving—the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.
    • Interpersonal Skills—the individual maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things.
    • Oral communication—the individual speaks clearly and persuasively in positive or negative situations, demonstrates group presentation skills and conducts meetings.
    • Written Communication—the individual edits work for spelling and grammar, presents numerical data effectively and is able to read and interpret written information.
    • Planning/organizing—the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.
    • Quality control—the individual demonstrates accuracy and thoroughness and monitors own work to ensure quality.
    • Adaptability—the individual adapts to changes in the work environment, manages competing demands and is able to deal with frequent change, delays or unexpected events.
    • Dependability—the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.
    • Safety and security—the individual actively promotes and personally observes safety and security procedures, and uses equipment and materials properly.
    • Considerable knowledge of principles and practices of personnel administration.



    • Bachelor's degree from an accredited college or university in related field or a minimum of four (4) years of equivalent experience can be substituted for a degree.


    • Sitting for long periods of time, completing tasks using a computer and other office equipment.
    • Position requires frequent talking, hearing, and vision with moderate standing, walking and reaching.
    • May require lifting up to 10 lbs.
    • Job position responsibilities are generally performed in a business office environment with computers, printers and phones.
    • Availability to travel.




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