• IT Service Desk I

    Job Locations US-PA-New Castle
    Posted Date 2 months ago(2/7/2019 9:29 AM)
    Job ID
    2019-3793
    # of Openings
    1
    Category
    Information Technology
  • Overview

    Responsible to deliver outstanding service to both internal and external customers. Assist in the troubleshooting of the network topology in day to day operations to ensure constant uptime and data integrity. The network is not limited to the network attached equipment, but also includes imaging systems, communication devices and any other devices attached to the network. Provide technical support to personnel and management concerning hardware and software. To work as part of a team by providing guidance and assisting others in an efficient, professional manner.

     

    Responsibilities

    • Provides superior customer service, answering general and technical questions from end-users supporting multiple accounts.
    • Accurately document all correspondence with end-users.
    • Handles issues in a tactful manner and effectively deal with difficult situations.
    • Enters commands and observe system functioning to verify correct operations and detect errors.
    • Sets up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
    • Installs and performs minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
    • Maintains records of daily data communication transactions, problems and remedial actions taken, or installation activities.
    • Develops training materials and procedures, or train users in the proper use of hardware or software.
    • Confers with staff, users, and management to establish requirements for new systems or modifications.
    • Prepares evaluations of software or hardware, and recommend improvements or upgrades.

    Qualifications

     

    • Associate’s degree in computer systems or related field preferred.
    • Minimum of three (3) years’ experience in Help Desk Support.
    • Flexibility to work different shifts (24/7) with the possibility of overtime, when needed.
    • Proficient in MS Office suite.

     

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