• Patient Service Representative - Bilingual - English & Spanish

    Job Locations US-PA-New Castle
    Posted Date 2 months ago(2/12/2019 9:25 AM)
    Job ID
    2019-3824
    # of Openings
    2
    Category
    Patient Service Center
  • Overview

     

    NADG_logo

    We are seeking a FULL-TIME BILINGUAL Patient Service Representative for our Spanish-Speaking Team, who is passionate about providing industry leading patient care and education. As a growing organization, our commitment to the development of our teams provides opportunities for a rewarding career path. Every member of our team takes a patient centric approach to achieve our mission: "Enthusiastic and Compassionate People Providing an Outstanding Experience to Every Patient Because We Care."

    Responsibilities

     

    • Receive a high volume of inbound calls from patients
    • Take ownership of any unresolved customer questions or concerns and work towards solutions in a timely manner
    • Schedule patients at offices and work with patients to collect on any outstanding accounts
    • Use a computerized system to track, gather information and troubleshoot the items raised by each patient
    • Make any necessary outbound phone calls to update to obtain needed or missing information

     

    Qualifications

     

    • High School diploma or equivalent required
    • MUST BE BILINGUAL - FLUENT IN ENGLISH AND SPANISH
    • Minimum 2 years’ experience in a customer service or call center environment
    • Identify and resolve issues with a sense of urgency while maintaining patient confidentiality
    • Excellent interpersonal, communication, and telephone skills establishing positive relationships
    • Stable employment history (no more than 4 employers in the last 10 years) and history of consistent attendance
    • Must be dependable, flexible, and committed to providing exceptional service for patients

    We offer a competitive compensation and benefits package, as well as a great culture to work in.

     

    North American Dental Group is an Equal Opportunity Employer.

     

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